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We take payment from your credit or debit card (“Card”) at the time we receive your order for the relevant Products, after we have checked your Card details. We also accept cash or Card payment on delivery of the Products, subject to the conditions mentioned at Section 5 below. Products are supplied subject to availability. In the event that we are unable to supply the Products, we will inform you as soon as possible and a full refund will be given where you have already paid for the Products.
To ensure that your Card is not being used without your consent, if you select Knet as your favored payment method we will direct you to the Knet payment gateway where you will be asked to enter your Card details (e.g. card number, expiration date, & pin code). Alternatively, if you chose Visa/MasterCard as your preferred payment method you will be directed to the MasterCard Internet Gateway Service website (MiGS), where you will be required to enter your Card details (e.g. card number, expiration date & pin code). We may validate your name, address, and other Personal Information provided by you during the order process against appropriate third party databases. By accepting the Terms, you consent to such checks being made. In performing these checks, Personal Information provided by you may be disclosed to a registered Credit Reference Agency (Knet or MiGS), which may keep a record of that information. You may note that this is done only to confirm your identity and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the applicable law.
Responsibility to verify the Customer and Customer’s Card Information, and to rightfully authorize the transaction deducting payments from the card lies with the respective payment gateway and /or the issuer bank of the card being used. Yalfish is not liable for any losses or damages occurring out of fraudulent transactions happening due to attacks or breaches on any payment gateway, attacks or breaches on issuer banks, or due to Customer’s Card details, PIN verification details, password verification details or any other details authorizing purchase on the payment gateway being acquired by persons of malicious intent or persons who may not be the rightful owners of the card.
The price you pay for the Products ordered is the price displayed on www.yalfish.com at the time we receive your order, subject to the following exceptions. While we try to ensure that all prices of the Products on www.yalfish.com are mentioned accurately, it is possible that errors may occur. If we discover an error in the price of Products you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or canceling such order. If we are unable to contact you, we will treat the order as cancelled. If you cancel and have already paid for the Products, you will receive a full refund.
Payment can be made by any method specified at www.yalfish.com. For information about secure online ordering, see Security.
Risk of loss or damage and Title to any Products you order on www.yalfish.com shall pass to you on delivery of the Products at the address provided with your confirmed order or on the date of first attempted delivery by us, however subject to us having received full payment for the Products.
All prices are shown in Kuwaiti Dinar (KD) and include taxes (if applicable) at the applicable current rates but exclude delivery charges, unless expressly stated otherwise (see Home Delivery Information and Delivery & Installation for further details including delivery charges).
Payment on Delivery
As mentioned at Section 4.1 above, we also offer our Registered Users the option to pay for the Products ordered, either by cash or Card upon delivery at their address, should they opt for such service during the placement of order/checkout. However, any such payment on delivery shall be subject to the following:
Cash is to be presented to our authorized customer service representative for collection on the spot prior to receiving delivery of the Products ordered. Our customer service representative will also carry a mobile payment terminal for you to make payment by Card (KNet, Visa/Mastercard).
Upon receipt of full payment, the customer service representative will hand over the Products with the invoice and the delivery note.
It may be noted that we do not accept payments by cheque or gift vouchers or yalfish rewards in place of cash or Card when using Payment on Delivery option (Yalfish rewards if applicable, should be applied prior to checkout).
To ensure prompt and timely delivery, the customer will be contacted atleast 30 minutes prior selected delivery slot.
Ordered Products cannot be withheld by the customer on credit. Payment for the Products ordered is to be made at delivery. It may be noted that the person taking delivery of the Products should be the Registered User who had ordered the Products or his/her authorized person, providing adequate proof of such authorization.
In the event where you are not at home or at the specified location for order delivery, the customer service representative will wait at the address mentioned for a grace period of one hour with your ordered Products. Inability to establish contact during that time will prompt him to depart and a call will be made again later in the nearest delivery slots.
Delivery fees of 1 KD will be charged, and is to be taken into account with Payment on Delivery option, if order value falls less than 25 KD. It may be noted that while we offer free delivery of Products for total invoice valued at more than 25 KD, we shall be entitled to charge you with a delivery fee of 1 KD, if the original invoice value is reduced to or lower than 25 KD or if you accept partial delivery of Products resulting in the final value of the total delivered Products being equal to or less than 25 KD.
In case our customer service representatives are unable to reach the customer within 48 hours of placing the order; it will automatically be deemed as cancelled.
Payment on Delivery option is not available for all Products and Products covered under the Pre-Order category, but is available for select Products as can be seen on the Website during your purchase of Products.