Return & Refund


We are committed to selling freshly and high quality Products that we hope you enjoy eating . Nonetheless we also know that, for one reason or another, there may be occasions when you need to exchange or return something you have bought. You must therefore make sure that you check your Products carefully at the time of delivery before they are used or eaten. We also recommend that you keep your delivery receipt and copy of your order, which is accessible from your online profile at, as proof of purchase in the event of any after-sales queries. Products purchased can be returned or exchanged within delivery time, subject to the conditions of this Section 12.


All sizes and measurements of the Products are approximate but we do try to make sure that they are as accurate as possible. It may be occasionally possible that the Product appearance may change all depends into the season . we will do our best to give best product available , If you are not satisfied with the replacement or substitute, you can return such Products in accordance with the conditions of this Section 12 or opt for either gift coupons or an exchange Product for the amount you had initially paid.

If you change your decision before the delivery slot of the purchase of the Products, we may accept return of such Products or allow their replacement, subject to the following terms and conditions:

  • All Products we sell are covered by ‘ Returns are Easy policy’
  • If you would like to return something during the delivery , you may contact our Customer Service Center by clicking here and we will collect it free, if delivered. Your order number will count as your receipt.
  • We accept return of the Products purchased by you or replace them, provided they are in good condition, saleable and merchantable. If the purchased Products– because of their nature or the way they are packaged or wrapped- can never be reinstituted to the position as they were at the purchase date or can never be offered for sale to the general public, then we may have the right to reject their return or replacement unless for a musty that was not apparent to you upon purchasing .
  • The Products to be returned or replaced do have a defect, or if the existing defect cannot be made good without affecting the quality of such Products. If the quality of the Products will not be compromised, we may have the right to reject replacement or return of such Products.
  • Products can be replaced or returned if they are not genuine or are counterfeit. It may be noted that we do not charge any extra fee for the return or replacement of Products.
  • We may have the right of not accepting the return or replacement of Products, if they were sold during special promotions and/or sales.
    • You may note that refunds are made in the same manner as you made the purchase or to your WebStore Credit account as you may choose or you have the option to accept gift coupons or exchange Product for the amount you had initially paid, as you may choose to specify when you contact our customer service centre or fill the contact form on the Contact Us page.
  • You may also note that refunds made on Knet, MasterCard, MIGs or Visa may take up to 4-6 weeks and for Webstore Credit it is one business day.